Data Privacy Policy
This Privacy Policy explains how we collect, use, store, and protect your personal information when you use El Royale services. We take your privacy seriously and aim to be clear about what data we hold, why we hold it, and how you can manage it while using our site.
Types of data we collect
We collect several categories of information to provide and secure your account, process payments, and comply with legal requirements.
Personal data
Personal data includes your name, date of birth, contact details (email, phone, address), identity documents provided for verification, and any other information you submit when registering or contacting support.
Technical data
Technical data includes IP address, device and browser information, operating system, device identifiers, and usage data such as pages visited, session times, and error logs. This helps us keep the site functional and secure.
Transactional data
Transactional data covers deposit and withdrawal records, payment method details, currency choice, wagering history, and account balances. We may also record communications with customer support for quality and dispute resolution.
How we use your information
We use data to operate your account, process deposits and withdrawals, verify identity for KYC and anti-fraud checks, respond to support requests, and detect or prevent abuse. Data also supports responsible gaming measures and compliance with legal obligations.
Data protection practices
We protect your information using administrative and technical safeguards. Network traffic and sensitive data transmissions are secured using 256-bit SSL/TLS encryption. Access to personal data is restricted to authorized personnel who need it to perform their duties.
Cookies and tracking technologies
We and our partners use cookies and similar technologies to provide core site functionality, remember preferences, analyze usage, and deliver relevant content. You can control cookie settings via your browser, but disabling certain cookies may affect site performance or limit features.
Information sharing and third parties
We do not sell your personal data. We may share information with third parties where necessary to provide services - for example payment processors, fraud prevention and identity verification providers, analytics services, and legal advisors - or when required by law. Shared data is limited to what is necessary for the specific purpose and is governed by contractual safeguards.
User rights
You have the right to request access to personal information we hold about you, ask for corrections, and request deletion in accordance with applicable law and our operational needs. Certain data may be retained where necessary for legal compliance, dispute resolution, or fraud prevention.
Access, correction and deletion
To request access, correction, or deletion, contact our support team at [email protected]. We will respond to verification requests and process valid requests in line with applicable procedures. Some requests may be limited if retaining the data is required for legal or operational reasons.
Privacy policy updates
We may update this Privacy Policy from time to time. Material changes will be published on the site and will apply from the date shown. For questions about this policy or our practices, contact [email protected]. Thank you for trusting ElRoyale with your information.