General Terms and Conditions

These Terms and Conditions describe the rules that apply when you use El Royale's online casino services. They explain our relationship with you, what we expect from account holders, and how deposits, play and withdrawals are handled. By registering or using the site you agree to comply with these terms and any future updates.

Account responsibilities

You are responsible for keeping your account information accurate and secure. Only one account is permitted per person, household, device or IP address; duplicate accounts may be closed and balances voided. You must not share login details or allow others to access your account. We may suspend, restrict or close accounts where fraudulent activity, bonus abuse, chargebacks, or other breaches are suspected.

Eligibility and verification

Players must meet the minimum legal gambling age and be permitted to gamble under their local laws. You are responsible for ensuring it is lawful for you to play. Account verification (KYC) is required before withdrawals in many cases and may include government ID, proof of address and verification of payment methods. Verification of submitted documents can take up to a few business days.

Acceptable platform use

Use of automated play tools, bots, collusion, multi-accounting, VPNs or proxies to bypass restrictions is prohibited. Attempts to manipulate games, exploit promotions or transfer funds between player accounts may result in account closure and forfeiture of winnings. Employees and affiliates may be subject to additional restrictions and cannot play for real money without express consent.

Bonuses and promotions

Promotional offers must be claimed as specified and are subject to the bonus terms that accompany each offer. General playthrough rules apply: slots and similar games typically contribute differently than table games. As a guide, common wagering multipliers used on bonuses are 35x on deposit+bonus for slots and 40x on deposit+bonus for many card games; free spins winnings often carry a 30x requirement and some free-chip offers may use higher multipliers such as 50x. Maximum bet limits apply during bonus play (commonly $10 per bet unless otherwise stated). Bonus funds are non-cashable until wagering requirements are met and certain games (including many progressive jackpots and live dealer tables) are usually excluded from bonus play. Abuse of promotions can lead to voided bonuses and account sanctions.

Deposits and withdrawals

We accept a range of payment methods, including major cards, voucher-style options and cryptocurrencies. Minimum and maximum values depend on the method selected; card deposits often have lower maximums while crypto options may permit higher transfers. All deposits may need to be wagered a minimum amount before withdrawal. By default, standard withdrawal limits apply per transaction and only one payout may be pending at a time; large wins may be paid in installments at our discretion. We do not typically charge withdrawal fees, though third-party processors or banks may apply charges.

Dispute resolution

If you have a complaint contact our support team via live chat or email. We aim to resolve issues directly and promptly. Where a dispute cannot be resolved between us it may be escalated to our licensing body, Gaming Services Provider N.V., in accordance with applicable procedures described in our help pages.

Updates to terms

We may update these Terms from time to time. Changes will be posted on the site and, where appropriate, notified to account holders. Continued use after changes are published indicates acceptance. If you have questions about these terms, contact our support team for assistance at any time from within the platform.

At ElRoyale we expect fair play and responsible use; please read these rules carefully before playing.