Contact Us
Need help? El Royale support team is available to help with account questions, verification and KYC, deposit or withdrawal concerns, technical issues, promotional assistance, secure verification help, or general feedback. Our agents respond quickly via live chat, phone and email, and can guide you through account security, bonus queries and payment options. Contact us anytime and we’ll assist with fast, practical solutions so you can get back to playing.
| Department | Contact |
|---|---|
| Customer support (ElRoyale) | [email protected] - live chat and email for account, technical and payment issues |
| General enquiries | [email protected] - billing, verification questions and business queries |
| Affiliate enquiries | [email protected] - partner sign-ups and campaign support |
| Phone | +1 312 654 2785 - voice support for urgent account matters |
| Working hours | Live chat 24/7; Email Mon-Fri, 09:00-18:00 |
Email assistance
Email is the preferred way to reach us for detailed requests, account-related issues, or matters that require explanations or documents. Please send your message to [email protected] with a clear subject line and up-to-date contact details. Including your account ID and any relevant screenshots or attachments helps us review and respond faster, reducing delays and ensuring accurate handling of your case.
Submit your enquiry
Name <label for="email" style="font-size:14px;color:#222;">Email</label><input id="email" name="email" type="email" required style="padding:10px;border:1px solid #ccc;border-radius:4px;font-size:14px;"><label for="message" style="font-size:14px;color:#222;">Message</label><textarea id="message" name="message" rows="6" required style="padding:10px;border:1px solid #ccc;border-radius:4px;font-size:14px;resize:vertical;"></textarea><button type="submit" style="margin-top:6px;padding:10px 14px;background:#111;color:#fff;border:none;border-radius:4px;font-size:15px;cursor:pointer;"> Send message</button>Response Time
Our support team typically responds to inquiries within one business day. Simple questions are often resolved immediately via live chat, and most email requests receive a reply within 24 hours. More complex issues, such as identity checks or payout investigations, may take longer depending on their nature and required checks. We’ll keep you informed throughout the process until the matter is resolved.
Feedback
Your feedback matters, please share any suggestions or ideas for improving our site. We review every message carefully and use player input to refine features, promotions, and support. Whether it's a bug report, a usability tip, or a new feature request, send it our way so we can make the experience smoother and more enjoyable for everyone.