Responsible Gambling
At El Royale we take player safety seriously and are committed to responsible play. Our goal is to make sure gambling remains an enjoyable pastime by offering practical control options, clear advice and straightforward routes to pause or close an account if play becomes a concern.
Our player protection principles
We believe in clear communication, fair play and practical tools that help you manage time and money spent on gambling. We treat every request for limits or account closures promptly and confidentially, and we encourage players to contact our support team if they need changes to their account status.
Activity-control tools
You can get help managing activity on your account through our support team. Common options we provide or arrange include:
- Deposit limits - set daily, weekly or monthly limits to control how much you can add to your account.
- Self-exclusion - a longer-term block that disables your account until you request reactivation.
- Account review - we can review play patterns with you and recommend further steps if needed.
Deposit and loss limits
Deposit limits are available on request and can be adjusted to fit your budget. If you want to limit losses or set stricter controls, contact support and we will explain what can be done for your account. Some measures may require verification and processing time before they take effect.
Time limits and cooling-off
If you need a short break from gambling, ask our support team about temporary account breaks or cooling-off periods. These are designed to give you space to pause without permanently closing your account. Please note that exact timing and options may vary and will be confirmed when you speak to support.
How to self-exclude
To request self-exclusion or to set limits, contact our support team from your registered email address. Send your request to [email protected] and include your account details and the action you want taken. We will acknowledge your request and apply the agreed measures as quickly as possible.
Recognising problem play
If you notice any of the following signs, consider seeking help or using controls:
- Spending more than planned or chasing losses
- Thinking about gambling constantly or hiding play from others
- Neglecting work, relationships or daily responsibilities
- Repeatedly increasing stakes to try to win back losses
Practical tips to stay in control
- Set a bankroll and stick to it - use deposit limits where available.
- Use time-outs or take regular breaks between sessions.
- Avoid gambling when stressed, tired or under the influence of alcohol.
- Discuss concerns with friends, family or a trusted advisor.
Professional support
If gambling is causing harm, we encourage you to contact local support services, your healthcare provider or a counselling organisation in your area. If you need help implementing account controls first, our team at ElRoyale can guide you through available options and next steps.